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M. Bridget Duffy

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Jan 4, 2022

M. Bridget Duffy is a physician and speaker on the customer experience in healthcare. She was America’s first healthcare chief experience officer, at the Cleveland Clinic.

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. . . M. Bridget Duffy . . .

Duffy is the chief medical officer (CMO) of Vocera Communications, Inc., which provides integrated, intelligent communication that address critical communication challenges within healthcare and other mission-critical industries.

Prior to her appointment as CMO at Vocera, Duffy co-founded and served as chief executive officer of ExperiaHealth, a company whose mission is to assist organizations in rapidly improving staff and patient loyalty through innovative technologies and solutions that restore the human connection in healthcare. ExperiaHealth was acquired by Vocera Communications and now drives the company’s thought leadership and research collaborative as the Experience Innovation Network.

Duffy was an early pioneer in the creation of hospitalist medicine and launched programs to accelerate clinical discovery in the field of integrative and heart-brain medicine, helping establish the Earl and Doris Bakken Heart Brain Institute. She previously served as chief experience officer (CXO) of the Cleveland Clinic[1] – the first senior position of its kind in the nation – leading the institution in improving patient experience as its top strategic priority. She is a frequent speaker on the subject of why patient experience matters and how it impacts clinical outcomes.

Duffy was named a “Women of Influence” by Silicon Valley Business Journal and one of the “Most Powerful Women in Healthcare IT” by Health Data Management.[citation needed] In 2015, she was named “Woman of the Year” by Women Health Care Executives and selected as one of the “Most Influential Women in Bay Area Business for 2015” by San Francisco Business Times.[citation needed] In 2014, Duffy was recognized as a “Health IT Change Agent” by Health IT Outcomes and named among the “Top 50 in Digital Healthcare” by Rock Health.[citation needed] She also earned the Quantum Leap Award for taking the risk to spur internal change in the field of medicine, and was featured in HealthLeaders magazine as one of “20 People Who Make Healthcare Better.”[2]

Duffy attended medical school at the University of Minnesota, and completed her residency in internal medicine at Abbott Northwestern Hospital in Minneapolis, Minnesota. She currently serves on the advisory boards of Velano Vascular and Maven Clinic, and is on the board of directors for Rock Health and Children’s HeartLink.

. . . M. Bridget Duffy . . .

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. . . M. Bridget Duffy . . .